Glossary of Industry Terms

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Add-ons

See optionals.

Adjoining rooms

Two rooms located next to each other, usually with no door connecting them.

Adventure tour

A tour designed around an adventurous activity such as rafting, hiking, or mountain climbing.

Affinity group

A group of people that share a common hobby, interest, or activity, or that are united through regular participation in shared outings. Also see preformed group.

After-departure charge

Charges that do not appear on the guest’s bill at check out such as telephone or dining charges.

Agent

One who has the power to act at the representative of another. Most frequently in travel, a specific kind of agent such as a travel agent.

Air sea

A cruise or travel package in which one or more transportation elements are provided by air and one or more by sea. The package is usually combined with local lodging.

Airline fare

Price charged for an airline ticket. Several types of fares exist and can change with market conditions.

Airlines Reporting Corporation (ARC)

An organization that provides a method of approving authorized agency locations for the sale of transportation and cost-effective procedures for processing records and funds of such sales to carrier customers.

All-inclusive package

A tour package in which most travel elements are purchased for set price. Also called an all-expense package.

Alumni tour

A tour created for customers who have previously traveled with a tour operator. Also called a reunion tour.

Amenity package

A cluster of special features, such as complimentary shore excursions, bar or boutique credit, or wine at dinner offered to clients on a given tour or cruise, usually as a bonus or extra feature. Usually used to induce clients to book through a particular travel agency or organization.

Attractions

An item or specific interest to travelers, such as natural wonders, manmade facilities and structures, entertainment, and activities.

Average room rate

The total guest room revenue for a given period divided by the number of rooms occupied for the same period.

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