Glossary of Industry Terms

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Cabin

A sleeping room on a ship.

Carrier

A company that provides transportation services, such as motorcoach companies, airlines, cruise lines, and rental car agencies.

Cash budget

A budget that monitors cash flow and funds available to meet current expenses.

Cash flow

Monies available to meet a company’s daily operating expenses, as opposed to equity, accounts receivable, or other credits not immediately accessible.

Certified Tour Professional (CTP)

A designation conferred upon tour professionals who have completed a prescribed course of academic study, professional service, tour employment, and evaluation requirements. The CTP program is administered by the National Tour Association ( Lexington, KY) and is open to individuals employed in any segment of the tourism industry.

Certified Travel Counselor (CTC)

A designation attesting to professional competence as a travel agent. It is conferred upon travel professionals with five or more years of industry experience who compete a two-year graduate-level travel management program administered by the Institute of Certified Travel Agents ( Wellesley, MA).

Certified Travel Industry Specialist (CTIS)

A designation conferred upon American Bus Association member company employees who successfully complete five correspondence courses (three) required and two electives and written evaluation of eight marketplace seminars.

Chain-ratio method

A method for forecasting market demand by multiplying a base market figure by a series of consumption constraints.

Chamber of commerce

A DMO that operates at the local level and is comprised of businesses that are not necessarily associated with the tourism industry.

Charter

To hire the exclusive use of any aircraft, motorcoach, or other vehicle.

Charter service

The transportation of preformed groups (organized by someone other than the carrier), which have the exclusive use of the vehicle.

Circle itinerary

A travel routing design that overnights in different locations and returns to the point of departure without retracing the travel route.

City guide

A tour guide who points out and comments on the highlights of a city, usually from a motorcoach or van.

City tour

A sightseeing trip through a city, usually lasting a half day or a full day, during which a guide points out the city’s highlights.

Client list

A printout of the names of all tour participants.

Client mix

Objectives set by companies to achieve percentages of customers from different market segments.

Closeout

Finalization of a tour, cruise, or similar group travel project after which time no further clients are accepted. Any unsold air or hotel space is released, and final lists and payments are sent to all suppliers.

Co-op tour

Selling a tour through a number of wholesalers, cooperatives, or other outlets in order to increase sales and reduce the possibility of tour cancellations.

Common carrier

Any person or organization that offers transportation for a fee.

Comp policy

Arrangements for free tickets, rooms, meals, etc.

Complimentaries (comps)

Items provided free of charge, such as rooms, meals, tickets, airfare, gifts, souvenirs, etc.

Computerized reservation system (CRS)

An automated system used by travel agents that contains pricing, availability and product descriptions for hotels, car rentals, cruises, and air transportation.

Conditions

The section or clause of a transportation or tour contract that specifies what is not offered and that may spell out the circumstances under which the contract may be invalidated (in whole or in part).

Confirmed reservation

An oral or written statement by a supplier that he has received and will honor a reservation. Oral confirmation have virtually no legal weight. Even written or faxed confirmations have specified or implied limitations. For example, a hotel is usually not obliged to honor a reservation if a guest arrives after 6 p.m., unless late arrival has been guaranteed.

Connecting flight

A flight that requires a passenger to change planes as part of the itinerary.

Connecting room

Two rooms that are connected to each other by a door.

Consolidation

Cancellation by a charter tour operator of one more flights associated with a specific charter departure or departure period, with the transfer of passengers to another charter flight or flights to depart on or near the same day. Also, selling the same tour with identical departure dates through a number of wholesalers, cooperatives, or other outlets in order to increase sales and reduce the possibility of tour cancellations.

Consolidator

A person or company that forms groups to travel on air charters at group rates on scheduled flights to increase sales, earn override commissions, or reduce the possibility of tour cancellations.

Consortium

A collection of organizations made up of independently owned and managed agencies who band together to increase their buying power.

Consumer

The actual user of a product or service. See also customer.

Consumer protection plan

A plan offered by a company and/or association that protects the customer’s deposits and payments from loss in the event of company bankruptcy.

Continental breakfast

At a minimum, a beverage (coffee, tea, or milk) and rolls and toast, with fruit juice sometimes included.

Contract

A legally enforceable agreement between two or more parties.

Convention and Visitors Bureau (CVB)

A nonprofit DMO that operates at the county and city level. A CVB typically encourages groups to hold meetings, conventions, and trade shows in its city.

Cooperative (co-op) advertising

An agreement between two parties to share the cost of placing an advertisement.

Cost-plus pricing

See markup pricing.

Costing

The process of itemizing and calculating all the costs the tour operator will pay on a given tour.

Coupon

See voucher.

Custom tour

A travel package created specifically for a preformed group or niche market.

Customer

The buyer of a product or service. See consumer.

Customs

The common term for U.S. Customs Service, the federal agency charged with collecting duty on specified items imported into the country. The agency also restricts the entry of forbidden items.

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