Glossary of Industry Terms

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Ecotour

A tour designed to focus on preserving the environment, or to environmentally sensitive areas.

Educational tour

A tour designed around an educational activity, such as studying art.

Environmental scanning

The process of monitoring important forces in the business environment for trends and changes that may impact a company.

Errors and Omissions Insurance

Insurance coverage equivalent to malpractice insurance, protecting an agent’s or operator’s staff if an act of negligence, an error, or an omission occurs that causes a client great hardship or expense.

Escort

See tour director.

Escorted group tour

A group tour that features a tour director who travels with the group throughout the trip to provide sightseeing commentary and coordinate all group movement and activities.

Escrow accounts

Funds placed in the custody of licensed financial institutions for safekeeping. Many contracts in travel require that agents and tour operators maintain customers’ deposits and prepayments in escrow accounts.

Exchange order

See voucher.

Extension

A fully arranged sub-tour offered optionally at extra cost to buyers of a tour or cruise. Extensions may occur before, during, or after the basic travel program.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z