Glossary of Industry Terms

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Occupancy

The percentage of available rooms occupied for a given period. It is computed by dividing the number of rooms occupied for a period by the number of rooms available for the same period.

Off peak

Slow booking periods for suppliers. Also called the low season.

On-site guide

A tour guide who conducts tours of one or several hours’ duration at a specific building, attraction, or site.

Open-jaw itinerary

A travel routing design that departs from one location and returns to another. For example, travelers may fly into one city and depart from another one. Or a traveler may purchase round-trip transportation from the point of origin to one destination, at which another form of transportation is used to reach a second destination, where the traveler resumes the inital form of transportation to return to the point of origin.

Operations

Performing the practical work of operating a tour or travel program.

Operator

See Tour Operator.

Optionals

Optional tour features that are not included in the base tour price, such as sightseeing excursions or special activities.

Outbound operator

A company that takes groups from a given city or country to another city or country.

Outbound tour

A tour that takes travelers out of the area, usually from a domestic city to another country.

Overbook

Accepting reservations for more space than is available.

Overhead

Those fixed costs involved in regular operations, such as rent, insurance, management salaries, and utilities.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z